Case Management/Service Facilitation

Service Facilitation assures the setup, service delivery and appropriateness of Consumer Directed (CD) Services to those residing in the community. Services include the development and monitoring of a personalized care plan, training and guidance on Employer of Record (EOR) responsibilities as an employer, and assistance with identification of a personal care attendant to provide care in the home/community as desired.

A service facilitator must be an enrolled Medicaid provider for service facilitation. A service facilitator cannot be:

• The individual receiving services.

• The individual’s spouse.

• The individual’s parent (if the participant is a minor).

• A family member/caregiver who is also the CD employer.